Support Inquiries

Please send all support inquiries to hello@jackery.com or alternatively fill in our support form.

Frequently Asked Questions

What products does Jackery offer?

Jackery offers the world’s most powerful and lightweight external battery pack chargers. You can carry them with you in your briefcase, backpack, or purse for easy smartphone or tablet charging. When your device runs out of power you simply plug it into Jackery for fast recharging and you’re back in business.

How many battery pack models does Jackery carry?

Jackery carries three major types of rechargeable battery chargers: Jackery Mini Orange, is rated at 2600mAh (mAh is a measure of charging power and stands for milli-Ampere hours) of power and delivers up to 50 extra hours of operational time for device users. Jackery Bar, available in both Orange and Silver colors, is rated at 5600mAh and delivers up to 120 extra hours of operational time for device users. Jackery Giant, available in both Orange and Silver colors, is rated at 10400mAh, and delivers up to 220 extra hours of operational time for device users.

How do I charge a Jackery battery pack?

You can charge the Jackery battery either by connecting the USB-micro cable to a USB AC adapter (such as an iPhone adapter) or computer USB port. A USB-micro cable is included in the package.

How do I charge my device from the Jackery battery?

You can charge your device by connecting the USB data charging cable to the Jackery battery then pressing the power button.

What devices can be charged using the Jackery batteries?

Any device which uses a 5V input port and comes with a USB to Micro-USB input port, a 30-pin connector, or a lightning connector is compatible with all Jackery battery chargers. Please refer to the below list of the most popular devices.
 
Jackery Giant can charge:
Smart Phones
Apple iPhone 5, iPhone 4S, 4, 3GS, iPad Mini, iPad 4/3/2, All iPod (Apple cable required)
Android Phones
Samsung (Galaxy S3, Galaxy Note 2, Galaxy Nexus, Galaxy Note, Focus S) Infuse)Motorola Razr
HTC Sensation, One X V S, EVO 4G, Thunderbolt
Motorola
Nokia Lumia 920 900 N9
GoPro
Blackberry
Sony Ericsson
LG Optimus
PSP
Nook Color
MP3 MP4 MP5
 
Jackery Bar can charge:
Apple iPhone 5, iPhone 4S, 4, 3GS, iPad Mini, iPad 4/3/2, All iPod  (Apple Cable Required)
Most Android Phones
Samsung (Galaxy S3, Galaxy Note 2, Galaxy Nexus, Galaxy Note, Focus S, Infuse)        
Droid Razr, X2, Bionic
HTC One X, One S, Sensation, EVO, ThunderBolt
Motorola
LG        
N9 Lumia 900 800
Blackberry        
Ericsson, PSP
Nook Color
MP3 MP4 MP5
GoPro
                   
Jackery Mini can charge:
Apple iPhone 5, iPhone 4S, 4, 3GS, iPad Mini, iPad 4/3/2, iPod (Apple cable required)
Samsung (Galaxy S3, Galaxy Note 2, Galaxy Nexus, Galaxy Note, Focus S, Infuse)
Motorola
LG
Nokia N9 Lumia 900 800
Blackberry
Sony Ericsson, PSP
Nook Color
MP3 MP4 MP5
GoPro

What are the power, weight, size and color of Jackery battery chargers?

Jackery Mini
The Mini is rated at 2600mAh of power
The Mini is called a “Lipstick” size charger because it’s about the same dimensions as a woman’s lipstick case. It weighs 2.7 ounces and measures only 3.7 by 0.9 inches, and is currently the smallest external battery charger in the world.
The Mini is available in orange color only.
 
Jackery Bar
The Bar is rated at 5600mAh
It weighs 5.5 ounces, measures 3.8 x 0.9 x 1.8 inches and ranks as the top sales of Jackery products.
The Bars come in both orange and silver cases.
 
Jackery Giant
The Giant, rated at 10400mAh (twice as much as the Bar), has two output connections, allowing it to power two devices, i.e. an iPhone and iPad, at the same time.
It weighs 10.4 ounces, measures 4.3 x 0.8 x 3.1 inches and produces the most charging capacity to size ratio of any product on the market.

The Giant is available in both orange and silver colors.

What are the other Jackery product highlights?

Each Jackery device features a durable and stylish aluminum case, which can sustain the rigors of frequent travel.

Both the Jackery Bar and Giant have a built-in flashlight.

All Jackery products can hold a full charge for up to six months due to Jackery’s unique power lock technology, which allows the batteries to operate in a standby mode

How long does it take to fully charge products via standard USB?

Mini, it takes about 5 hours
Bar, it takes about 6 hours
Giant, it takes about 10 hours

How many times can Jackery products charge my phone?

Jackery Mini can fully charge an Apple iPhone 5 in one full cycle, and can charge a dead iPad to 50% power.
Jackery Bar is capable of fully charging an iPhone 5 more than two full cycles.
Jackery Giant (10400mAh) can charge an Apple iPhone 5 up to four or five times.

My Mini doesn’t work. I fully charged it, connected to my device, pressed the power button, but it didn't charge. Why?

You need to press the power button and hold on to it for 3 seconds or more to initiate charging your device from the Mini if you haven't used it for a while.

How long does it take to charge an iPhone, and iPad Mini or an iPad from a Jackery product?

Normally it takes about two hours to charge an iPhone 5, and four to five hours for an iPad Mini. The batteries can charge up to 70% of an iPad 3 or iPad 4 due to those products’ higher capacity.

Can Jackery products charge both a phone and a tablet?

The Giant can charge two devices at the same time. It has two USB output ports that one outputs 5 VDC at 1 Amp and the other outputs 5 VDC at 2.1 Amps. The 5V 2.1 Amp port can be used to charge a tablet.

Can I use my phone while the Jackery battery pack is charging it?

Yes, you can use your mobile device while it is being charged by Jackery battery pack.

How long can a Jackery battery charger hold its charge?

Normally all Jackery battery chargers can hold a charge for up to six months. The Mini offers up to 50 hours of operational use. The Bar delivers up to 120 hours of operational use. And the Giant exceeds over 220 hours of operational use.

What are the input and output charging ports of Jackery battery?

The input port of a Jackery battery is a Micro-USB connector which uses an USB-micro cable to an USB-based AC wall charger for charging. The output port is a high-speed USB port which is compatible with standard USB data charging.

Can you charge the battery pack from a wall adapter and at the same time charge a phone connected to the battery pack?

Yes, all Jackery products have charge through function. You can charge your devices while charging Jackery.

Can I charge my Jackery battery in foreign countries outside of the US?

Since the Jackery batteries are charged via a computer USB port or a USB-based AC wall charger (like iPhone adapter) with a USB connection, they can be charged anywhere in the world as long as the AC wall charger is compatible.

What kind of battery cell does Jackery battery charger use?

The Jackery battery pack charger uses a premium Samsung battery cell and metal enclosure design.

How many full charge cycles is the Jackery battery rated for before it holds less than 75% of its original capacity?

The Jackery battery pack charger uses a premium Samsung battery cell which will last at least 500 full cycles for over 80% original RSOC (Relative State of Charge).

What is the final effective capacity into a device from a Jackery battery pack?

The discharging voltage of Li-ion battery standard is 3.7V while the output of the Jackery battery charger is at 5V. To convert 3.7V output up to 5V through the circuit, plus the conversion loss, the final effective capacity into a device – i.e. Jackery Giant 10400mAh – will be around 10400*85%*(3.7/5) = 6541mAh.

Can Jackery battery pack charge a laptop?

No, Jackery products cannot charge a laptop since that requires much higher voltage.

Is the charger leaking power if I’m not using it to charge my phone?

No, the charger will turn off automatically after a few seconds if it’s not used.

What’s included in the product package?

A Jackery battery pack and a USB-micro cable are included in the package.

Do you provide a wall plug-in charger in the package??

No, we don't provide a wall plug-in charger in the package. Any 5V 1 amp or 2 amp AC adapter is compatible with Jackery battery chargers.

What about the warranty of Jackery products?

Jackery offers a 12-month warranty for all of our products. If any quality issues or product malfunctions happen during this period, you are entitled to our in-warranty service for free.

What is the Jackery Return Policy?

Jackery is ordered through Fulfillment By Amazon so you can contact Amazon Customer Service at 1-866-216-1072 for a return and full refund. Please click here to get details of Amazon’s return policy.

When will the Jackery Mini in Silver be available for purchase?

Currently we're only focusing on the Jackery Mini Orange in production and marketing.

Do you sell your products outside of the US?

Currently we're focusing on the US market. However, Jackery will be opening to international markets soon. We'll inform you as soon as we're ready.

Can I download a Jackery user guide?

Yes. Please see the links at the bottom of the page.

Tips to maintain the Jackery battery charger for longer use:

Go through at least one charge cycle per month
Keeping the electrons in the battery moving occasionally is important to the proper maintenance of a lithium-based battery. Going through at least one charge cycle per month will help better maintain the battery life, i.e. when there is one LED light blinking, it’s time to recharge the Jackery. We highly recommend you to recharge the Jackery at least once a month.                                                                                                                                                                                                                                                                                                             Avoid excess heat
Lithium-ion suffers from stress when exposed to heat. Try to keep your Jackery at room temperature, between 20 and 25°C (68 - 77°F). It shortens the lifespan of the battery if exposing a fully charged Jackery to elevated temperatures.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           Allow partial discharge
Lithium-ion batteries do not have memory so the battery does not need periodic full discharge cycles to prolong life. The depth of discharge (DoD) determines the cycle count. Allow partial discharge and void full discharges. It’s better charge the Jackery more often between uses.                                                                                                                                                                                                                                                                                                                                                                                                                                             Store discharged batteries
If you plan to store a Jackery for future use, it’s recommended to store 40% discharged battery in a refrigerator (not freezer). Always remember to recharge it as if it ever drops down to zero charge, it can never be recharged again.

User Manuals

Jackery Giant+

Jackery Giant+

Jackery Bar

Jackery Bar

Jackery Mini

Jackery Mini

Jackery Fit

Jackery Fit

Jackery Air

Jackery Air

Jackery Leaf

Jackery Leaf