FAQs about Jackery


We are here to help you. Find it here or call us at 1-888-502-2236 or email hello@jackery.com.


We are here to help you. Find it here or call us at 1-888-502-2236 or email hello@jackery.com.


Where does the brand name " Jackery " come from, or originate from?

The brand name "Jackery" comes from the combination of word "Jacket" and "Battery". Originally, Jackery was a brand making Apple jacket batteries.

When and where was Jackery founded?

Jackery was founded in Califonia in Oct, 2012.

Why Jackery didn't make new power banks ?

Jackery made premium power banks years ago and earned a good reputation. But later we found power banks could hardly meet the demand of consumers’ increasing hunger for power supply when enjoying outdoor life, and renewable solar power is a trend for future. So Jackery switched to rechargeable portable power stations and compatible solar panels.


Where types of battery does Jackery use?

All Jackery battery-powered products are made by premium lithium-ion battery cells. We only choose the reliable battery suppliers, like LG and BAK Battery.

I will go out without using my Jackery portable power station for a long time, how should I deal with the battery pack?

The battery level of the portable power station will drain gradually with the time goes, so we strongly recommend charging the battery every 3~6 months if you don't use it.

I have a specific question about a product, where do I find the information?

We have the specification and FAQ tabs on every product page, you can find most information of each product. If you still haven't found the answer, you can submit your question on the product page, or drop us an email at hello@jackery.com, or call us directly at 1-888-502-2236.

Why some people call the Jackery portable power station a solar generator? 

All Jackery portable power station can be recharged by a AC outlet and optional solar panels, some models can be charged vai DC port. So Jackery portable power station can store the energy collected from the sun, that's why we also call it a solar generator.

Can I take Explorer portable power station on a flight? 

Unfortunately, you can't. Under FAA regulations you are not allowed to take any battery exceeding 100Wh on a plane.

What is the difference between Modified-sine wave inverter and Pure-sine wave inverter?

Modified sine wave inverters are very affordable. Using a more basic form of technology than pure sine wave inverters, they produce power which is perfectly adequate for powering simple electronics, like your laptop. Modified inverters are best suited for resistive loads which don't have a start up surge.

Pure sine wave inverters use more sophisticated technology to protect even the most sensitive electronics. Pure sine wave inverters produce power which equals – or is better than – the power in your home. Appliances which may not function properly, or which may be permanently damaged, without pure, smooth power will be safe with pure sine inverters

Are all Jackery portable power stations come with Pure-sine wave inverter?

No, at the moment except the Explorer 160 features Modified -sine wave, all other Jackery portable power stations use Pure-sine wave inverters.

How to know if the Explorer can charge my device and how long does it support?  

First, you need to check out your device's operating power (measured by watts), if it is no more than the output power of the Explorer's AC port, it can be supported by Explorer.

Then, you can calculate the charging time by the formula: Working time = Explorer's Watt-Hous * 0.85 / operating power of your device. For reference, assuming power consumption of your device is 60W (might be a box fan), and you want to use the Explorer 500 to run iyour device. The working time will be 500wh*0.85/60w=7 hrs (rough calculated) . Please note the actual power consumption varies from different usages, consult Jackery for better purchase decision.


Does my Jackery portable power station suppports pass-through charging?

All Jackery portable power stations, except Explorer 160, support pass-through charging.

How can I be notified if you ever offer any discount or sale? 

You can sign up to our newsletter in the footer of the website.

Where can I find the user guide or manual of my product?

You can find the user guide on the every product page, or go to the User Manuals menu in the website support menu.

Need Products' Guide?

·You can read online or download here.

Register Your Product

·You can register your product here.

Still Have Any Questions?

· Cell: +1-888-502-2236

· Email: hello@jackery.com

· Messenger: https://m.me/jackery.inc