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Jackery Support

Find your solution on this page or email customer support at hello@jackery.com or call 1-888-502-2236

Customer Support

Have product support questions? Find answers to common questions on FAQ page here the FAQ tabs on each product page. You can also send us an email to hello@jackery.com We will respond to you within one business day. Feel free to call us at 1-888-502-2236. We are open Monday to Friday from 9:00 am to 6:00pm PST.

User Guides

Download free user guides for all of our products. The guides contain detailed information on technical specifications, operational instructions, and general care for the products.

Product Registration

Register your product to receive the latest Jackery updates and opt-in to receive special offers.

Shipping Policy, Warranty & Return Policy

See details on our shipping policy, comprehensive 2-year warranty and return policy for your Jackery purchases on our jackery.com store.