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Jackery Support

Find your solution on this page or email customer support at hello@jackery.com or call 1-888-502-2236

Customer Support

Have product support questions? You can check the common questions & answers on the FAQ page here or the FAQ tabs on each product page, or just send us an email to hello@jackery.com (will respond to you within one business day). Or feel free to call us at 1-888-502-2236. We are open Monday to Friday 9:00am to 6:00pm PST.

User Guides

Download free user guides for all our Products; The guides contain detailed information on technical specifications, operational instructions and general care for the products.

Product Registration

Register your product to receive the latest Jackery updates and opt-in to receive special offers.

Shipping Policy, Warranty & Return Policy

See details on our shipping policy, and comprehensive 2-year warranty and return policy for your Jackery purchases on our jackery.com store.