Explorer 5000 Plus

What an easy set up for whole house backup. Had are first test of the system lost power while we were watching TV, heard the unit click that was the only thing we noticed. I thought it may be charging but then a notification came on my phone that power was out. It was amazing, didn't lose internet tv didn't shut down even the stove clock stayed on. Great product I am referring it to everyone that wants peace of mind. When power came back on two jour later the only sign was that click from the unit. Crazy fast.

This generator is saving me a ton of money on my electricity bills. I have a 30 kWh system and it runs everything in my house for days. I have (14) 415 watt solar panels plugged into the two generators so the batteries charge back up super fast.

Purchased the 5000 so the wife could plug it into the manual transfer switch and just turn it on. We've had 5 power outages this year so far. I was so impressed I purchased an expansion battery. Power goes out, plug it in to the transfer switch, turn it on and flip ithe transfer switches to Generator. It's running a tv/DVD player, two inverter window ACs, a freezer and fridge, LED lights, two Coway airmegas, two small fans, some office equipment, two CPAP machines, a nebulizer, two pond pumps ... Basically we are using under 2000 Watts of power at any one time. I just got a second expansion battery and am currently charging it. We now have a 15kWh system. No solar, we gotta change it with a generator or a wall outlet. It does take almost 1800 watts to change via the AC charging cable, we have a dedicated 20 amp circuit in the house when there's power, or a dedicated 20 amp inverter generator power. I'm absolutely impressed with the ease of use. Batteries at night, Generator during the day. Hooray

I have the Jackery 5000 with the STS installed (no solar panels). So far I am very pleased with it. I have had it about two months and it has carried me through 2 power failures without issues. The first power failure lasted about 5 hours and the second was about 3 hours. In both cases I used less than 50% of the power. The system kept my network running and my essential circuits going without issue.

My only issue was the cost of the installation. It was higher than I was estimating, but that was driven by the number of circuits I have backed up (10).

In both cases, the system ran flawlessly! My previous backup (which I am keeping as second level fallback) is a gasoline generator. To start it, I previously, had to go outside (usually in a storm rain/snow) and start it, manually throw the transfer switch, then run extension cords around the house. Now, everything I need (network, fridge, critical circuits) switched without any actions from me! Great!

All in all the 20KWH whole home system is amazing! It works effortlessly, carrys the entire home load, except i kept high load circuits like my electric clothes dryer and whole home AC unit on the grid for obvious reasons. Excellent product Jackery.
I have noted a few potential concerns and have discussed with the tech team. Seems like a future patch is a potential to resolve them, otherwise i would give this product the highest score!
If Grid goes down for multiple days, and you do not have solar charging the 5000’s, or if you do, but need some additional juice, there is no way to charge via the 110 cord, unless you manually disconnect the cable from the smart switch. The Smart switch disables this ability on the base units themselves. If you do not have a smart switch plugged in, this 110 A/C charging does work.
When charging the 20kwh batteries via the smart switch, you are charging at 4kw per unit. So its an 8k draw until batteries are full. This is great in some cases. For me, due to a 2nd rack of solar i have thats tied to the grid at 120V this 8kw draw far exceeds what that system generates. I would love the ability to either charge at 8kw or bump it back to lets say a medium charge rate and cut it in half. That would maximize my solar generation and help reduce my electric costs.

Those are the only two things that “I” would love to see the app approve on.

If your looking to buy, this system is very good/solid and no general performance issues so far.

March 16 2026 received an email stating save$2700 on Solar Explorer 5000 +. I chatted, emailed and called Jackery and all they would give me was an additional $100 off for the inconvenience plus $1500 that was offered when you clicked shop. To me they should have honored the $2700 as advertised. I am a repeat customer I own a 3000 Home plus which I love but decided I needed more storage capacity.

While the systems still need time to be tested, it seems it should perform power as it states. My issues is it only allows the recharging of the batteries when the power comes back on when hooked up to the automatic transfer switch. It’s hard to find this information through the internet sales sites. I only discovered this after it was installed.

At this point when the system is discharging it can ONLY be charged by a solar powered input.

Now it can be charged by a generator if NOT hooked up to a smart transfer switch through the supplied power cord, if you want to move it around the house and directly plug in into your appliances.

So if you want to use it as a whole house power and backup system BEWARE it can only be charged by solar input while discharging and hooked up to a smart transfer switch.

You would think that they would allow the system to recharge from a generator and not only solar when being used as whole house backup.

It good product...expansion battery should only be about 1299 not1799.

Bought the Explorer 5000 Plus a few weeks ago, along with the additional battery. Both are working great. Solar charging was straight forward with surprisingly good results in less than ideal conditions. The Explorer, although quite heavy, moves easily given the wheels and handle. Very happy with the purchase!

The unit is of outstanding quality and came packaged professionally. I will need to purchase another two batteries in the future to provide reasonable long-term power outage.

The installation service includes removing my old EV charger and install new Tesla wall charger. Install STS and port over 12 breakers. He had to extend each set of lines over to the new breaker. Tested regular backup and UPS mode. Both worked flawless. Installation cost is $3800 plus $387 for WA tax. Total is $4187.60 for 7 hours of work.
The app shows how much my daily electrical usage so I can see how much battery pack I'll need for future purchase. Got this setup because my neighbor keeps opening my refrigerator during power outage. The only downside is the add-on battery pack can only go on the right side of the full unit due to short connector cable. It would have been nice if the add-on is stackable to save space like the EcoFlow.

So far so so good!

This unit exceeded my expectations for a power station. My blower on my furnace started quietly and spun up quickly while also powering a refrigerator, well pump, outdoor boiler and lighting. We loose power often and this will provide a quiet solution from my generator for overnight power.

Product works great and was easy to install and integrated into my home. I bought two Explorer 5000's and a Smart Transfer Switch and didn't realize the cable that connects them comes with the switch and only comes with one, then found out they didn't have any available to order online yet. I reached out asking if I could somehow buy one anyways to complete my set up and they responded in less than 12 hours that they would ship one out to me free of charge! Only complaint so far is the system works too well as a back-up and TOU reduction system and now I want to be able to go semi-off-grid so will need to buy additional batteries when I have more money!

good

Everything I had hoped it would be and do! Great!

I really like the Jackery explorer 5000plus, however I am slightly disappointed in the solar saga 500 watt panels & the connection cords. Terminals & cords are to light duty. The panels rarely achieve 350 to 375 watts in direct mid day sunlight. Therefore should be marketed in that range or a 3 panel set up. Thank you!

1

My wife and I started looking in to getting a generator to provide power and to protect our PC's from power surges and outages at home.
We looked at reviews for several different generators from different sources and one name kept coming up with great reviews and that name was Jackery. So we decided after looking at the Jackery line up of products to go with the Explorer 5000 plus.
After a short learning period we learned we had to take our PC's off of the UPS's during power outages and plug directly in to the Jackery. Now we don't worry when storms move in to our area.
Great product! We just love it!

I love it. The only problem i have found is if I lose internet, when it comes back I have to disconnect the solar, and power cycle the jackery 5000 plus to get it back online.

Not very satisfied, what they explained how it worked and what amount of battery run time with certain appliances running was not accurate at all. Why do I only get 1.1 hours of A/C run time from fully charged and also have 2 fold out solar panels connected. Show be how to set it up for more run time or this will be shipped back and will be fully refunded. [****]

Shipment came in good shape. Everything works great