Cannot Connect to WiFi

Applies to: Explorer 1000 Plus, Explorer 1000 V2, Explorer 1500 Ultra, Explorer 1500 V2, Explorer 2000 Plus, Explorer 2000 V2, Explorer 240 V2, Explorer 300 Plus, Explorer 3000 Pro, Explorer 3000 V2, Explorer 5000 Plus, Explorer 600 Plus, HomePower 1000 V2, HomePower 2000 Plus V2, HomePower 3000, HomePower 3600 Plus, HomePower 3600 Pro Max, Jackery FridgeGuard

If the App cannot connect to Wi-Fi, please check the following steps:

1. Confirm Bluetooth connection

First, make sure Bluetooth is connected properly. The App requires a stable Bluetooth connection before configuring Wi-Fi.

2. Check Wi-Fi frequency band

1) Ensure your wireless router is using the 2.4 GHz band.

2) The Power Station supports 2.4 GHz Wi-Fi only and does not support 5 GHz networks.

3. Verify Wi-Fi password

Confirm that the Wi-Fi password entered in the App is correct.

4. Check router settings

1) Certain router security settings may prevent the device from connecting, such as MAC address filtering, WPA3 encryption, or device connection limits.

2) Please review your router settings and try again.

5. Poor network signal quality

1) Weak or unstable network signals may cause connection failure.

2) Try connecting to a network with stronger signal quality.

6. Bluetooth or Wi-Fi module malfunction

If the issue persists after completing all steps above, the Bluetooth or Wi-Fi module may be faulty. Please contact customer support for further assistance.