Wall Charger Not Charging

Applies to: Explorer 1000 Plus, Explorer 1000 Pro, Explorer 1000 V2, Explorer 1500 Pro, Explorer 1500 Ultra, Explorer 1500 V2, Explorer 2000 Plus, Explorer 2000 Pro, Explorer 2000 V2, Explorer 240 V2, Explorer 300 Plus, Explorer 300 V2, Explorer 3000 Pro, Explorer 3000 V2, Explorer 500 V2, Explorer 5000 Plus, Explorer 600 Plus, Explorer 600 V2, HomePower 1000 V2, HomePower 2000 Plus V2, HomePower 3000, HomePower 3600 Plus, HomePower 3600 Pro Max, Jackery FridgeGuard

If your Power Station is not charging via AC, please follow these steps to identify the cause:

1. Check the charging cable connections

Ensure both ends of the charging cable (wall outlet and Power Station) are securely plugged in.

2. Verify the AC charging indicator on the display

Make sure the display shows the AC charging symbol.

3. Confirm the ambient temperature

Ensure the temperature is within the range of 0–45°C. Extreme temperatures may trigger the temperature protection feature.

4. Check the SOC (State of Charge)

If the remaining battery level is 100%, the unit may not charge as a normal protection feature.

5. Look for fault codes on the display

Check if the screen shows fault code F6, which indicates AC input abnormality or inverter overheating.

6. Contact Customer Support

If the issue persists after completing the steps above, please reach out to our customer support team for further assistance.