Jackery Policy

The purpose of this policy is to outline Jackery's warranty & shipping & discount.

Warranty & Return

Limited Warranty
Jackery Inc. warrants to the original consumer purchaser that the Jackery product will be free from defects in workmanship and material under normal consumer use during the applicable warranty period identified in the 'Warranty Period' section below, subject to the exclusions set forth below.

This warranty statement sets forth Jackery's total and exclusive warranty obligation. We will not assume, nor authorize any person to assume for us, any other liability in connection with the sale of our products.

 

Warranty Period
The warranty period for Jackery products is 24 months. In each case, the warranty period is measured starting on the date of purchase by the original consumer purchaser. The sales receipt from the first consumer purchase, or other reasonable documentary proof, is required in order to establish the start date of the warranty period.

 

Exchange
Jackery will replace (at Jackery's expense) any Jackery product that fails to operate during the applicable warranty period due to defect in workmanship or material. A replacement product assumes the remaining warranty of the original product.

 

Limited to Original Consumer Buyer
The warranty on Jackery's product is limited to the original consumer purchaser and is not transferable to any subsequent owner.

 

Exclusions

Jackery's warranty does not apply to:

·Misused, abused, modified, damaged by accident, or used for anything other than normal consumer use as authorized in Jackery's current product literature.
·Attempted repair by anyone other than an authorized facility
·Any product purchased through an online auction house.
·Jackery's warranty does not apply to the battery cell unless the battery cell is fully charged by you within seven days after you purchase the product and at least once every 6 months thereafter.

 

Customer Support : hello@jackery.com

To obtain warranty service, contact our customer service team at hello@jackery.com.

 

Refund

Jackery offers a 30-day money back guarantee for goods purchased directly from Jackery.com. We are confident that you will love your new Jackery product. However, if you are unsatisfied for any reason, simply let us know within 30 days. Once we receive the product and confirm the validity, we will refund the full purchase price.

To return an item, please contact us via phone number 888-502-2236 or email hello@jackery.com during our normal business hours.

In order to return your product under the 30-day return policy, please check that:
You have purchased the product directly from Jackery.com. You contact Jackery and begin the return process within 30 days from the original shipment date. The product is returned in the original packaging, with all materials included, in new or as-new condition, and be accompanied with a return authorization number.

 

Late or missing refunds

If you haven't received a refund yet, first check your bank account again. If payment was made by credit card, once we receive the product we will credit your account. Please allow 7-10 business days for a credit to appear on your credit card statement.

Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you've done all of this and you still have not received your refund, please contact us at hello@jackery.com.

 

Return & Refund Conditions
Please carefully read conditions below. If conditions are not met, Jackery reserves the right to refuse the exchange or refund. Please note that Jackery does not permit the return of or offer refunds for the following products:
Product that is custom configured or branded to your specifications.
Product purchased from a 3rd party retail partner.

 

How to Return an Item

To return an item you'll need to obtain a Return Material Authorization (RMA) number. Jackery will not accept returns without prior authorization and an RMA number. You can get an RMA form by contacting us via telephone or email for assistance.

 

Process for Returning Produce

1. Obtain a Return Merchandise Authorization (RMA) Number:
All returns must have an RMA number for processing. Contact Jackery at hello@Jackery.com for assistance.

2. Write the RMA number on the shipping label on the outside of the package.
RMA numbers should be clearly displayed on the return shipping label of any package being returned to Jackery. Do not write the RMA number on the actual box. Packages without an RMA number on the return shipping label may not be accepted by our warehouse.

Shipping Policy

Shipping Fee & Time
Free shipping for all orders in the contiguous U.S. Currently, we only ship orders to the USA.

Products shipped via free shipping service are normally delivered within 3-5 business days after placing the order. You have the options to choose faster shipping if you pay additional cost.

Shipping Orders
Orders will be shipped within 3-5 business days after processing payment. The estimated delivery date may be delayed due to some unexpected events. Order(s) of various products may be delivered in separate shipments. All purchases through Jackery.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon tender of the item to the carrier.

Order Cancellation
We accept order cancellation before the product is shipped or produced. If the order is canceled you will get full refund. We cannot cancel the order if the product is already shipped out.

Delivery Address
A correct and complete delivery address is essential. Currently, we only ship orders to the USA (The states of Hawaii and Alaska are excluded due to the inability of our shipping couriers).

Once your order has been prepared for shipment or has shipped, we are unable to change the shipping address. If a package is returned to us due to an incorrect or incomplete address provided by you (the customer), we will contact you immediately for a correction, and the package will be re-shipped at an additional shipping fee. You must include a daytime telephone number for all orders.

Shipping Couriers & Status
Order(s) will be shipped by Jackery at USA. When you place an order on Jackery.com website, you will receive a shipping information email automatically from Jackery. Please check your email address. If you haven't found the email, please check your spam box and add Jackery to your contact list.

Discount Program

Jackery is proud to put America’s backbone front and center. That’s why we’re offering all verified members of the Military&Military Families, First Responders, Government Employees and Teachers a 15% exclusive discount (discounts cannot be combined with other discounts) on Jackery products (except the accessories) at Jackery.com. Confirm your status through GovX to take advantage of your offer.



This offer is eligible for:

  • Current and former U.S. Military
  • Military spouses and dependents
  • First Responders, including fire, law enforcement and EMS
  • Federal, state and local government employees

Verification is powered by GovX ID | Learn more


How it works:

  • Click the button to claim your discount and you'll be asked to verify your affiliation with GovX ID. Verification is real-time and secure. If you already have a GovX ID account, just log in!
  • After you verify, you'll receive a single-use discount code to apply at checkout. Be sure to copy your code.
  • For future purchases, simply log in with your GovX ID to unlock a new discount code.
  • There is a limit of one discount code per day.

FAQ

Q1:Can I share my discount with others?

A: No, this program is only for eligible members.

 

Q2: Can I combine my discount with other discounts?

A: No. Discounts cannot be combined. We only accept one discount code per order.

 

Q3: Does the discount apply to multiple products if I order two or more products in the same order?

A: Discounts for each order will only apply to one unit of any given product per order. For example, if you order two Explorer 1000 in an order, you will only receive a discount for one of the Explorer 1000. Conversely, if you order one Explorer 1500 and one Explorer 1000, you will receive discounts for both products.

 

If you’re shopping online and have any questions about the verification process, please email hello@jackery.com.