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HOW TO BUY

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Here 's the flow of purchasing on Jackery's official website.
Wish you a good experience of shopping.

Product Selection

Click the button “BUY IT NOW” for the next process.
If you want to change the item‘s quantity, click the button “ADD TO CART”.

Customer Information Settings

Enter your email address to receive order notifications.
Enter the recipient's address information for order delivery, including name, full address, city, state, zip code, phone number.
Enter the coupon code you receive then press the Apply button to see the price after application .

Information Confirmation

Confirm that the contact and address information is correct, click the "Continue to payment" button

Payment

Select Payment Method
Select a payment method and click the "Pay Now" button to complete payment .

FAQ

About payment
About Delivery
Warranty Period
About Coupons

  • What payment methods are available on the Jackery website?

      Jackery US supports the following payment methods: Shop Pay/PayPal/Googel Pay/Credit card/American Express/Apple Pay/Diners Club/Discover/Mastercard/Venmo

  • Does Jackery official website support installment payment?

      Yes, we have partnered with Affirm and Shopify Payment, and you can select this option at check out.

  • How long does it take for shipping?

      Orders usually deliver within 2-5 business days after checkout.
      ・Please note that delivery time via FedEx may vary due to weather conditions and other unforeseen circumstances.
      ・Portable power supply and solar panel cannot be shipped together. Note that if you ordered all items together, they may ship in separate packages.

  • What is your standard warranty policy?

      The warranty period for Jackery power products is 24 months. (Please note our Explorer Pro series power stations and the SolarSaga 80W come with a three years warranty). In each case, the warranty period is measured starting on the date of purchase by the original consumer purchaser. The sales receipt from the first consumer purchase, or other reasonable documentary proof, is required in order to establish the start date of the warranty period.

  • The transaction using the coupon is cancelled

      If the transaction is cancelled before the coupon becomes effective, the coupon will automatically revert to unused status. Note that the validity period will not be extended.

  • Forgot to use the coupon when placing an order

      Due to system reasons, the coupon cannot be used after the order is confirmed. We apologize for the inconvenience, but please cancel your order yourself and use the coupon to place a new order.

  • An error occurred and the coupon cannot be used

      ① Code Not Eligible for use: please check the terms and conditions of the coupon. Main conditions of use: minimum usage, qualified products, usage time, etc.

      ② Code Not exist: The promo code you entered may be incorrect. Check your coupon code.

      ③Expired Code: Expired Coupon has expired or has not been used. Please check the validity period of the coupon.

      ④Stacking Discount Code at Checkout: This Coupon cannot be used for multiple items. Please enter a coupon code for only one product.

      ⑤Exceeded the usage limit: This coupon has already been used. This coupon has expired based on the number of people in the program.
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