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When attempting to connect to the Power Station, the screen displays "Device Already Bound," and the connection cannot be established.

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Jackery HomePower 2000 Plus portable power station connected to a compact device on a home office desk

If the App shows “Device Already Bound” on the Power Station screen and the connection cannot be completed, please follow the steps below:1. Reset the...

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Applies to: Explorer 1000 Plus, Explorer 1000 V2, Explorer 1500 Ultra, Explorer 1500 V2, Explorer 2000 Plus, Explorer 2000 V2, Explorer 240 V2, Explorer 300 Plus, Explorer 3000 Pro, Explorer 3000 V2, Explorer 5000 Plus, Explorer 600 Plus, HomePower 1000 V2, HomePower 2000 Plus V2, HomePower 3000, HomePower 3600 Plus, HomePower 3600 Pro Max, Jackery FridgeGuard

If the App shows “Device Already Bound” on the Power Station screen and the connection cannot be completed, please follow the steps below:

1. Reset the Power Station

Perform a reset on the Power Station to clear the existing binding status.

2. Reconnect using the App

After the reset is complete, reopen the App and try connecting to the Power Station again.

If the issue persists after resetting and reconnecting, please contact customer support for further assistance.

Disclaimer:

The runtime mentioned for appliances powered by Jackery is for reference only. Actual runtime may vary under different conditions. Please refer to real-world performance for accurate results.

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