Service Policy - Jackery

1. Limited Warranty

Jackery Inc. warrants to the original consumer purchaser that the Jackery product will be free from defects in workmanship and material under normal consumer use during the applicable warranty period identified in the 'Warranty Period' section below, subject to the exclusions set forth below.

This warranty statement sets forth Jackery's total and exclusive warranty obligation. We will not assume, nor authorize any person to assume for us, any other liability in connection with the sale of our products.

 

2. Warranty Period

• 5 years warranty - Jackery Explorer 5000 Plus series

• 3+2 years warranty - Jackery HomePower series, Explorer Plus (exclude 100 Plus）, Explorer Pro series.

• 2+1 years warranty - Jackery 1500 Series/1000 Series/500 Series/300 Series/240 Series/160 Series/SolarSaga 200W/100W/80W.

• A 6 month warranty on renewed Jackery products.

In each case, the warranty period is measured starting on the date of purchase by the original consumer purchaser. The sales receipt from the first consumer purchase, or other reasonable documentary proof, is required in order to establish the start date of the warranty period.

 

3. Repair or replacement

Jackery will repair, at Jackery's expense, any Jackery product that fails to operate during the applicable warranty period due to a defect in workmanship or material. For any unrepairable product, Jackery will provide a free replacement with the same or an equivalent model, as agreed upon by both parties.

A 90-day repair/replacement warranty is provided from the date the repaired/replaced product is received. Repaired/Replaced products will be covered by either the original warranty period or the repair warranty, whichever is later.

 

Replacements may be refurbished but will be functionally equivalent to the original item.                                                                                                              

4. Limited to Original Consumer Buyer

The warranty on Jackery's product is limited to the original consumer purchaser and is not transferable to any subsequent owner.

 

5. Exclusions

Jackery's warranty does not apply to: 

• Misused, abused, modified, damaged by accident, or used for anything other than normal consumer use as authorized in Jackery's current product literature. 

• Attempted repair by anyone other than an authorized facility 

• Any product purchased through an online auction house. 

Jackery's warranty does not apply to the battery cell unless the battery cell is fully charged by you within seven days after you purchase the product and at least once every 6 months.

1. Payment Methods

The following payment methods are available.

Visa/Mastercard/American Express/Discover/Diners Club/Shop Pay/Apple Pay/Google Pay/PayPal Express/Affirm

 

2. Payment Failure

To protect your security and privacy, your bank cannot provide Jackery with information about why your payment was declined. Please contact your bank directly to resolve these payment issues.

 

To determine why your payment was declined - please consider the following factors and contact your bank for more information if necessary.

① Have you exceeded your credit limit?

② Did you correctly enter your credit card number, credit card expiration date, billing address and phone number into your account?

③ Did you make purchases that exceed your normal spending limit? Some banks will block transactions for security reasons.

④ Does your card issuer have special policies, regarding electronic or Internet purchases?

 

3. Installment Payments

We offer installment payments for individual products priced above $500. When the conditions are met, the Affirm icon will be displayed on the product tour, and the customer will click on 'Prequalify now' and a preview of the installment plan and installment amount will appear. qualify' will jump to Affirm page.

Jackery offers a 30-day return policy, starting from the date you receive your order, for products purchased directly from the Jackery website and Jackery’s Amazon Store. Customers who purchased from retailers or channels other than the Jackery website or Jackery Amazon store and wish to return their product for a refund should first review the return and refund policy of the respective retailer. For further questions or assistance, please contact our customer support team at hello@Jackery.com and provide your order details. Products that are custom-configured or branded to your specifications are not eligible for return.

You can initiate the return by reaching out to our customer support team at hello@jackery.com, and provide your order information, product serial number, reasons for return, and photos or videos showing the defects. Please do not ship any return items to us without first initiating a return request.

 

1. Returns for Refunds
We are confident that you will love your new Jackery product. However, if you are unsatisfied for any reason, Jackery offers a 30-day return policy, starting from the date you receive your order, for products purchased directly from the Jackery website and Jackery’s Amazon Store. There are a few important things to keep in mind when returning a Jackery product:

• Customers who purchased from retailers or channels other than the Jackery website or Jackery Amazon store and wish to return their product for a refund should first review the return and refund policy of the respective retailer. For further questions or assistance, please contact our customer support team at hello@Jackery.com and provide your order details.
• Products that are custom-configured or branded to your specifications are not eligible for return.
• To initiate the return, please reach out to our customer support team at hello@Jackery.com, and provide your order information and reason for return. Once your return request is processed, we will provide you with a Return Merchandise Authorization (RMA) number. When you ship out the return package, please be sure to write the RMA number clearly on the shipping label on the outside of the package. Do not write the RMA number on the actual box. Packages without an RMA number on the return shipping label will not be accepted by our warehouse.
• Please ensure that the item you are returning is in its original condition. For items returned not in their original condition, a restocking fee will be applied and deducted from the refund amount. Please refer to the fourth section, titled 'Return/Replacement Shipping Requirements,' for additional details on the return shipping steps.
• Jackery will cover the shipping cost for returns for the following reasons: defect product, delayed shipping, or damaged package. For returns due to all other reasons, return shipping and handling fees will be deducted from the refund amount.
• In order to avoid any trouble caused by the package when you return it, it is recommended that you keep the original packaging for at least 30 days.
• Once Jackery receives your item, a refund will be processed within 10 business days. The refund will be processed through your original payment method. It may take some time before your refund is posted on your bank account or credit card statement. If you haven't received a refund within this period, please first check your credit card transaction or bank account again. For refunds to credit cards, please allow an extra 7-10 business days for a credit to appear on your credit card statement. Thereafter, please contact your bank and credit card company to verify whether the refund has been received. If you have done all these and still have not received our refund, please contact as at hello@jackery.com

If you have questions or require more information regarding our return & refund policy, please contact our customer support team at hello@jackery.com.

 

2. Warranty Replacement
We stand behind our products and provide warranty service for any defects during the warranty period. Please refer to the product page for information on warranty period. For more information on warranty coverage, please refer to Service Policy.

For any defective product under warranty, please contact our customer support team at hello@jackery.com. Be sure to include the following information: your order number or valid proof of purchase, the product serial number, photos or videos clearly showing the defect. Our team will assist with troubleshooting and, if eligible, arrange a repair (if the unit is not repairable), or a returns.

If a defective product under warranty needs to be shipped to us for repair, replacement, or return, Jackery will cover the shipping cost for verified defective items. However, if the item is claimed as defective by the customer but is found to be fully functional after inspection by our technicians, a shipping and restocking fee will apply.

We will ship repaired products, or replacement units for items that are unrepairable, to the same address as the original order, unless a new address is provided. Repair/Replacement process typically takes up to 5 business days to complete. Shipping for verified defective product repairs or replacements is covered by Jackery.

Replacement products may be refurbished but will be functionally equivalent to the original item.
 

Please carefully review this page and our Service Policy for the full conditions regarding defective product repair, replacement, or return. If these conditions are not met, Jackery reserves the right to decline repair, deny a replacement, or refuse a refund.
 

3. Out of Warranty Repairs
Jackery offers out-of-warranty services for products purchased beyond the warranty period. Please reach out to Jackery’s customer support team at hello@jackery.com for more details. Or feel free to look into Trade In.

 

4. Return/Replacement Shipping Requirements

Jackery will not be responsible for any lost packages shipped using a previously used return label.

 

FedEx, UPS, or USPS may initially accept a package with a duplicate or previously used return label when dropped off. However, the package is likely to be stopped and discarded by the carrier during transit. Tracking may show the package as delivered when, in reality, it was never actually delivered. 

 

Please ensure to follow the below return shipping requirements

• Jackery provides free return shipping labels for RMA returns—one package per label. Please ensure the correct label is placed on the corresponding box by referring to the shipping weight printed on each label. Each shipping label is intended for one-time use on a single package.
• Securely package your return items in the original packaging and shipping box to prevent damage during transportation.
• Include all parts, accessories, and documentation in the package.
• Write the Return Merchandise Authorization (RMA) number provided to you by us clearly on the shipping label on the outside of the return package. Do not write the RMA number on the actual box. Packages without an RMA number on the return shipping label may not be accepted by our warehouse.
• Ship the unit within 15 days of receiving Jackery’s RMA.
• For Amazon customers, the Amazon Authorized Return slip with a barcode is not a shipping label. You must contact Jackery’s customer support team at hello@jackery.com to obtain an RMA number from Jackery, and we will send you a Jackery prepaid return label.

Orders placed after 9 AM PST can be canceled until 9 AM PST on the next business day. Please note that only full order cancellations are allowed; partial cancellations are not permitted.

Orders placed on the Jackery website take approximately 15 minutes to be processed in our system. To request a cancellation within 24 hours, please email us at hello@jackery.com with your order number, at least 30 minutes after placing the order.

For orders placed on the Jackery Amazon Store, you can cancel your order directly on Amazon within 30 minutes of placing it. To request a cancellation after this 30-minute window but within 24 hours, please email us at hello@jackery.com with your order number.

 

Orders that have exceeded the cancellation window or are shipped are still eligible for return and refund. Please check the Returns, Replacements, Repairs tab for details.

Jackery offers a return-for-recycling service program, allowing customers to return used, unwanted, or end-of-life products for proper disposal, recycling, or repurposing. This service helps reduce environmental impact by ensuring materials are handled responsibly, preventing them from ending up in landfills. We are committed to ensuring the safe handling and disposal of waste batteries. It is important to follow these safety instructions to protect yourself and the environment. When handling waste batteries, especially those containing lithium, it is crucial to be aware of the potential risks. Lithium batteries can pose hazards such as overheating, fire, and even explosions if not handled properly. To ensure your safety, please follow these guidelines:

1. Avoid Physical Damage: Do not crush, puncture, or disassemble batteries. Damaged batteries can leak harmful chemicals or catch fire.
2. Keep Away from Heat and Water: Store batteries in a cool, dry place. Avoid exposing them to high temperatures or water, as this can cause them to overheat or short-circuit.
3. Proper Disposal: Do not dispose of batteries in regular household waste. Instead, take them to designated recycling or disposal facilities. This helps prevent environmental contamination and allows for the recovery of valuable materials.
4. Handling Precautions: When handling batteries, use protective gloves and eyewear to avoid contact with any leaking chemicals. If you notice any swelling, leakage, or unusual odor, handle the battery with extreme caution and seek professional assistance.
5. Emergency Situations: In case of a fire, use a fire extinguisher or sand to extinguish the flames. Do not use water, as it can react with lithium and worsen the situation.

Jackery offers our Return-for-Recycling service to all customers, with verification of their purchase of any Jackery Power Generator through authorized sales channels.

The recycling service is free.
- If a defective power station is returned under warranty, Jackery will cover the return shipping cost.
- For units out of warranty, customers are responsible for the return shipping costs.  

How to Return Your Unit for Recycling?1. Securely pack your unit in a shippable cardboard box and seal it tightly.
2. Place the return shipping label visibly on the outside of the box.
3. Drop off the package at your nearest parcel store.
4. Cash-on-delivery (COD) is not accepted.  

Contact UsCall: 
+1-888-502-2236 Mon-Fri, 9AM-6PM PST
Email: hello@jackery.com

For more information on battery safety and disposal, please contact our customer service team at hello@jackery.com.

All orders on Jackery’s official website will be shipped within 1–2 business days after placement, typically via FedEx or OnTrac. We also use USPS, UPS, DHL, GLS, xmiles, and WPG for delivery.  
・For the following states, shipping takes 2–5 business days: CA, AL, GA, LA, MA, MO, NC, SC, VA, AR, IL, KS, OK, TX.  
・Please note that shipments to remote areas may require additional delivery time.

・Please note that delivery may be delayed due to weather conditions, traffic conditions, holidays and so on.

・The portable power supply and solar panels cannot be shipped together. Note: if you ordered all items together, they may be shipped in separate packages.

 

For the Jackery HomePower 3600 Plus power station, the next batch is expected to be ready and we will start arranging deliveries from April 15 onward. As a result, this product is not eligible for the 2-Day Delivery service at this time and will be fulfilled under the standard shipping timeline, with orders dispatched sequentially once fulfillment begins from April 15.

 

2-Day Delivery Service 

1. Definition

What “2-Day Delivery” means:
Delivery is considered “2-day” if the parcel is delivered on the same day, the next day, or the third day after the initial carrier scan. Below are examples of expected delivery timelines:
- Orders placed before 7 AM PDT Monday are expected by Thursday.
- Orders placed after 7 AM PDT Monday are expected by Friday.
- Orders placed before 7 AM PDT Friday are expected by next Wednesday.
- Orders placed after 7 AM PDT Friday are expected by next Thursday.

Order eligible Jackery products (model-specific, as indicated on the product page) by 7 AM PDT to receive your purchase within 2 business days in the following areas:

1) California: 

Alameda, Anaheim, Aptos, Arroyo Grande, Auburn, Bakersfield, Brentwood, Burbank, Cathedral City, Corona, Encinitas, Escondido, Eureka, Fairfield, Fallbrook, Fresno, Garden Grove, Groveland, Hesperia, Hollister, Irvine, Lincoln, Long Beach, Los Angeles, Monterey Park, Oakland, Ontario, Placerville, Quincy, Riverside, Sacramento, San Diego, San Francisco, San Juan Capistrano, San Mateo, Santa Barbara, Santa Rosa, Simi Valley, Sonora, Sunnyvale, Temecula, Thousand Oaks, Torrance, Vallejo, Ventura, Westlake Village, Westminster 

 

2) Florida: 

Brooksville, Crestview, Dunnellon, Hollywood, LaBelle, Naples, Niceville, Orlando, Palm Coast, Pensacola, Stuart, Tampa, West Palm Beach 

 

3) Texas: 

Austin, Bedford, Burleson, Canyon Lake, Carrollton, Dallas, Desoto, Duncanville, El Paso, Euless, Fort Worth, Houston, Humble, Irving, Katy, Lorena, Longview, New Braunfels, Plano, San Antonio, Schulenburg, South Padre Island, Spring, The Woodlands, Wolfforth 

 

4) Washington: 

Des Moines, Kent, Kingston, Redmond, Rochester, Seattle, Tacoma 

 

5) Colorado: 

Boulder, Denver, Fort Collins, Loveland, Louisville, Montrose, Pagosa Springs, Peyton, Steamboat Springs, Timnath 

 

6) New York: 

Flushing, Freehold, Long Island City, New York, South Richmond Hill, Syracuse 

 

7) North Carolina: 

Charlotte, Chapel Hill, Concord, Lenoir, Mooresville, Morehead City, Wilmington 

 

8) Pennsylvania: 

Downingtown, New Kensington, Reading, Wexford, Williamstown 

 

9) Oregon: 

Eugene, Murphy, Portland, Salem, Turner 

 

10) Virginia: 

Bristol, Midlothian, Virginia Beach, Winchester, Woodbridge

 

11) Arizona: 

Chandler, Gilbert, Glendale, Mesa, Phoenix, Prescott Valley, Quartzsite, Tempe, Tucson

 

12) Michigan: 

GRAND BLANC, Midland

 

13) Georgia:
Atlanta, Douglasville, Fort Benning, Hiawassee, Lilburn, Macon, Sautee Nacoochee, Social Circle, Talking Rock, Villa Rica

 

14) Ohio: 

Aurora, Cincinnati, Lebanon, Twinsburg, Waynesville

 

15) New Jersey: 

BEACHWOOD, Carlstadt, Livingston, North Middletown, Trenton

 

16) Illinois: 

Burr Ridge, Chicago

 

17) Tennessee:

Spring Hill, Mt. Juliet

 

18) Utah: 

Heber City, Hurricane, SALT LAKE CITY

 

19) Massachusetts:

Canton, Hingham, Mashpee

 

20) Maryland:

Aberdeen Proving Ground, Germantown, Middletown, Stevensville

 

21) Missouri: 

Billings, Kansas City, Saint Louis

 

22) Minnesota: 

Richmond, Pelican Rapids

 

23) Wisconsin: 

Columbus, Milwaukee, Somerset

 

24) South Carolina:

SPARTANBURG, TRAVELERS RST

 

25) Indiana:

NOBLESVILLE

 

26) Nevada: 

Dayton, Henderson, Las Vegas, Reno, Silver Springs

 

27) New Mexico: 

Albuquerque, Cleveland, Farmington, Rio Rancho, Santa Fe

 

28) Idaho: 

Boise, Idaho Falls

 

29) Alabama: 

Chelsea, Eufaula, Trussville

 

30) Connecticut: 

Southbury

 

31) Louisiana: 

West Monroe

Prairieville

 

32) Iowa: 

MANCHESTER

 

33) Oklahoma: 

OKLAHOMA CITY, Stillwater

 

34) Arkansas: 

North Little Rock

 

35) Delaware:

Ocean View

 

36) District of Columbia: 

Washington

2. How Delivery Speed Is Calculated
Delivery speed is measured as the percentage of U.S. Prime buyer page views where the displayed shipping promise is: 
- ≤ 1 day (e.g., “same-day” or “next-day delivery”) 
- ≤ 2 days (e.g., “two-day delivery”) 

Page views showing delivery promises of 3 days or longer are included only in total views and do not count toward the ≤1‑day or ≤2‑day thresholds.

3. Important Notes 
- While products may be listed with next-day or two-day delivery options, actual promised delivery times may extend to 3–5+ days due to order cutoffs, weekends, and holidays. 
- Delays caused by major events (e.g., severe weather, carrier issues) are excluded from these calculations. 
- Minimum delivery speed standards are updated quarterly with at least 45 days’ notice. Requirements may be adjusted during peak seasons to reflect carrier network constraints. 

These delivery standards follow Amazon Seller Fulfilled Prime guidelines.

These Terms and Conditions ("Terms and Conditions") govern the Jackery Rewards ("Jackery Points" program). Members of the program will earn points (called "Jackery Points") in connection with the purchase of qualifying online products and online activities that are redeemable towards the purchase of certain products at Jackery.com (collectively referred to as Jackery Store). Jackery products are available at brick-and-mortar retail establishments or third-party sites (this includes, but is not limited to, Facebook resell groups, eBay, Amazon, and other third parties.) Such products are not currently eligible for the accumulation of points.

I. Membership

1. Free Membership. No purchase is necessary to obtain membership in the loyalty program, but you must establish an account at the Jackery Store. Please see our Privacy Policy to understand how the information you provide us will be used. This program is void where prohibited.

2. Eligibility. To be eligible for the loyalty program, you must create an account as outlined in these Terms and Conditions. You may create an account if you are at least thirteen (13) years of age, have internet access, and have a valid mailing address. If you choose to create an account, you are responsible for maintaining the confidentiality of your account, username, and password and for restricting access to your account. You are responsible for keeping such information current, complete, accurate, and truthful. You agree to accept responsibility for all activities that occur under your account, username, and/or password. You agree to provide only current, complete, accurate, and truthful information. If you are accessing and using the site on someone else's behalf, you represent that you have the authority to bind that person as the principal to all Terms and Conditions provided herein, and to the extent, you have such authority, you agree to be bound to these Terms and Conditions and to accept liability for harm caused by any wrongful use of the site or content resulting from such access or use. 

3. How To Enroll in the Jackery Points Program. Create an account: Visit Jackery Store and become a registered user of the site. Click here to be taken directly to the registration page. You will be asked for your email address and password. You will also be given the option to sign up for our newsletter. Once you have submitted the requisite information, your account is created successfully, and you are enrolled in our program.

4. How to Access/Change Your Member Information. You must keep the personal information on your account up to date. To do so, click on the "My Account" section and access your account by entering your registered email address and current password. From your dashboard, you can access your account information and change your profile.

II. Earning Points

1. General. Members can earn points on the purchase of qualifying online products at the Jackery Store. To receive points for your online purchases, you must be signed into your account. You may check at any time to see if you are signed in to the site by clicking on the user icon in the upper right-hand corner of the site.

2. Earning Rate. Members earn 1 Jackery Point for every $1 spent on qualifying purchases (in other words, ten (10) Jackery Points for every ten dollars ($10) spent): (i) qualifying online products on the Jackery Store if you are logged into the website. Points are based on your order subtotal, after any discounts. Points are rounded to the nearest whole number. For example, if you spend $19.99, you will receive 20 Jackery Points.

3. Exclusions. Members earn points only on the purchase price of (i) qualifying online products. Calculation of points excludes payment by the member for shipping charges and all taxes, including, without limitation, federal, state, and local taxes or use taxes. Points will not be earned on any discounts or other Points offered in connection with a product or service. For example, if a product that is normally $50 is on sale for $25, a member will only earn points on the purchase price of $25. Purchases of gift cards, the redemption of vouchers, and any type of price adjustments, including merchandise returns, are not eligible for points. All purchases made: (i) by a member prior to such member joining the program, (ii) online without a member being logged onto the Jackery with the member's account number linked to the member's online account, are not eligible for Jackery Points. Purchase of Jackery products outside the Jackery Store is not eligible for the Jackery Points Rewards Program. (iii) Wholesale retailers are not eligible to participate in the rewards program.

4. Returns/Order Cancellations. Jackery Points earned for a purchase that is then the subject of a return, cancellation, refund, declined Point card or gift card, or other Point will be deducted from your account in an amount equal to the points earned for the original transaction, including any bonus points that may be applicable. Points cannot be reapplied back to your rewards account for any reason on a returned order. We do not recycle rewards coupons or gift cards from order to order or item to item.

5. Bonus Jackery Points Promotions. From time to time, the Jackery Store may run certain bonus Jackery Points promotions. Under bonus Jackery Points promotions, members can earn additional or "Bonus Jackery Points" in connection with the purchase of certain online products. When you purchase these specially marked products or make the purchase during a bonus Jackery Points time period, you will earn bonus Jackery Points on each product, as specified in the offer. Bonus Jackery Points promotions are subject to the Terms and Conditions of the offer and may be offered at any time at the Jackery Store's sole discretion.

6. Limitations on Bonus Jackery Points and Jackery Points, Generally. These terms apply to Jackery Points and bonus Jackery Points accruals. If you purchase a product during a promotion and the product comes with an additional product, Jackery Points will not be issued on the retail value of the free product.

III. Redeeming Points

1. How to Use Your Jackery Points. Jackery Points must be used in increments outlined in these Terms and Conditions. Jackery Points may only be used online at the Jackery Store. Jackery Points towards products: Members can use their Jackery Points to reduce the purchase price of a product. Jackery Points can only be redeemed in any combination of the point and increment amounts. Redemption of points towards product purchases is subject to product availability.

2. Redeeming Your Jackery Points. What are rewards? Rewards are typically Jackery discount codes, gift cards (Jackery or third-party gift cards), and products (including physical gifts or Jackery accessories) that can be redeemed in exchange for the corresponding number of accrued points from your Jackery Points account. Some rewards may only be collected during a specific period. The redemption rule is subject to change without prior notice due to campaigns or product releases. How do you redeem Jackery Points? Sign into your account on the Jackery Store. Head to "Redeem Jackery Points" and select the rewards you would like to collect on the Jackery Points page. Points will be deducted at the time of redemption. Rewards are available only while supplies last or during specific periods of time when quantities may be limited. Certain rewards will be conditional upon you agreeing to separate Terms and Conditions applicable to that reward which will be made available when the reward is offered. Rewards are non-returnable, non-refundable, and hold no cash value. Please read the rules of each reward and double-check before you confirm the redemption of any Jackery Points. a. Discount Codes After you confirm the redemption of Jackery Points, you will be issued a single-use discount code. These can be used for discounts on purchases made on the Jackery Store. Copy and paste the code into the discount bar during checkout to save.

• Only one discount code can be used per transaction.
• Some coupons cannot be used on certain products.
• There may be minimum purchase amounts or minimum quantity limits for some discount codes.
• Some coupons can only be used at a certain time and may expire if not used in time.
• Any rewards discounts that are applied to an order will be distributed equally to the applicable products in the order when completing a return.

b. Products/Free Gifts Choose the product you would like to redeem Jackery Points for and click "Redeem Now". Then, fill out the shipping form and click submit. Rewards available in the Jackery Store do not require a merchandise purchase.

• Most products include free shipping. However, you may need to pay shipping fees for specific products.
• Rewards will be shipped separately with their exclusive order ID.
• Rewards will be shipped out once you confirm the redemption.
• Once the rewards ship out, you will receive the shipping notification with a tracking number.
• Due to the limited nature of the rewards, we regret that you cannot cancel, return, or exchange a reward once you confirm the redemption of Jackery Points.
• If you received damaged or incorrect products, please contact Jackery Customer Service at hello@jackery.com within 7 days of receiving them.

c. Gift Cards Jackery Gift Cards can only be used on the Jackery Store. Any other gift cards available as gifts are purchased from and distributed by third parties. Please follow the gift card Terms and Conditions of the third parties or contact their support team for help. Please refer to the rules of each gift card before collecting it.

• The Terms and Conditions for some gift cards will include information on their valid collection and usage period.

We encourage you to redeem your points often so that you get to experience the full benefits of the Jackery Points program, including discounts, products, and gift cards. Specific rewards (whether products or gift cards) are available while supplies last and may be subject to change, discontinuance, limitations, and substitutions by us, at our discretion and at any time with or without notice. How and when rewards are delivered is determined by Jackery at its sole discretion.

3. Exclusions. Only one account per natural person. Reward codes may not be combined with any other discount codes. Points may not be transferred at this time. Jackery Points cannot be used on past purchases. Jackery Points accumulated on different accounts by different members may not be combined or aggregated to make purchases of products or for any other reason. Jackery Points earned in a transaction cannot be redeemed in the same transaction. Redeemed Jackery Points cannot be retroactively applied to any past order. Jackery Points have no cash value outside of the online Jackery Store and are available only to members in good standing. Rewards will be invalid and cannot be shipped out if the membership is canceled. The whole redemption process must be completed within the valid membership life cycle.

4. Points Expiration and Time Lapses. Standard points expire 365 days from the date on which they were assigned to your account and are available. Specific points would expire earlier at the discretion of Jackery.

5. Rewards Cannot Be Canceled. Once points are redeemed, a reward (discount, product, or gift card) will be assigned, and we are unable to cancel the redemption and reapply the points to your Jackery Points account.

6. Rules for Using Jackery Points for Cash Discounts:

A.Redeem Points for Cash Discounts: 100 Jackery Points = $1. You may redeem up to $50 per qualified product. If you have enough points and an order includes multiple eligible products for point redemption, multiple $50 credits can be stacked.
B. Minimum Points Required: You must have at least 100 Jackery Points available to use this feature.

C. Eligible Products: Points can be redeemed on eligible 1kWh and above products, bundles, and expansion batteries. Refurbished products are excluded.

D. Combine with Other Offers: Jackery Points can be combined with coupons and other eligible offers.

E. Refunds: If an order is fully refunded, the Jackery Points redeemed for that order will be returned to your account. Points will not be returned for partial refunds.

F. Unsuccessful Redemption: If your points redemption is unsuccessful, the redeemed Jackery Points will be automatically returned to your account within 1 hour.

G. Need Help? If you have any questions, please contact our Customer Service team at hello@jackery.com.

IV. General

By registering with Jackery Store and joining the Jackery Points Rewards Program, you agree to be bound by the Terms and Conditions, as well as any other terms that may be associated with the Rewards Program. Jackery reserves the right to cancel, modify, suspend, or restrict the loyalty program, your account, the redemption of points, or any aspect of the program, including, without limitation, the point conversion ratio and the point expiration policy at any time. Any changes can be made without advance notice. Jackery may make these changes even though such changes may affect your ability to use points already accumulated. You are responsible for remaining knowledgeable about the program's Terms and Conditions. A member's points balance, as reflected in Jackery's records, shall be deemed correct. Jackery reserves the right to determine the number of points in any member's account based on Jackery's internal records related to such member's account. In the event of an inconsistency between the amount accrued in a member's account as stated on any member's receipt and Jackery's internal records, Jackery's internal records shall control. Jackery assumes no responsibility for errors caused by incorrect member information. Your right to transfer points earned or granted under the program is strictly limited. The sale of points is prohibited and may result in the confiscation or cancellation of your points as well as suspension or termination of your membership, which in each case shall be final and conclusive. All transactions involving points and all member accounts are subject to review and verification by Jackery. The points balance in a member's account may be unavailable for use when an account or transaction is under review. Jackery may revoke any member's membership in the loyalty program at any time if such member engages in abuse of the loyalty program or fails to follow the Terms and Conditions of the program. Fraud or abuse relating to the accrual of points or redemption of rewards may result in the revocation of membership in the program and may affect a member's eligibility for participation in any other Jackery program, present or future. Points are non-transferable and cannot be redeemed for cash. For more information or other questions, click on Contact Us, located in the bottom footer of every site page.

The Terms and Conditions of the loyalty program are subject to change at Jackery's sole discretion at any time and without notice to customers. Upon the customer's at-will termination of their Jackery Store registered account, or if a customer is terminated for violation of these Terms and Conditions or other activities in violation of the intent and good faith intended use of this Site, all points will immediately be forfeited, and will no longer be redeemable. Jackery will make reasonable efforts to award points as outlined above to all 1. registered and 2. qualifying Jackery Store customers but is not responsible for any technical or unforeseen errors that may occur.

Points are non-transferable, non-redeemable for cash, non-refundable, and are not valid outside of the Jackery Store. Purchases made outside Jackery Store are not valid for point accrual (this includes, but is not limited to Facebook resell groups, eBay, Amazon, and other third parties).