Worry-Free Delivery

What You Get with This Insurance

Peace of Mind

Seel will safeguard your order against lost packages, shipping damage, or delayed shipments .

 

Faster Resolution

With a much faster and easier claims process, approved claims will be resolved within 3-4 business days.

Worry-Free Delivery Insurance Benefits

Available only when purchased with your order at checkout

 Compensation for Delay

$5 USD compensation per qualifying delayed order.

Note: Package not received in 10 business days.

Full Refund

Full refund of actual product amount paid for lost packages.

Note: If your purchase order has a discount, the discount may be allocated to each product in the shopify order.

Damage Compensation

Damage compensation based on severity , up to the total paid amount.

Delay Compensation

$5 USD compensation per qualifying delayed order.

Note: Package not received in 10 business days.

Full Refund

Full refund of actual product amount paid for lost packages.

Note: If your purchase order has a discount, the discount may be allocated to each product in the shopify order.

Damage compensation

Damage compensation based on severity , up to the total paid amount.

Important Note:

Without Worry-Free Delivery, Jackery will still resolve lost or damaged packages according to Jackery's standard procedures. However, you may need to contact the carriers directly first — a process that typically takes longer.

Worry-Free Delivery Coverage

Simple protection for shipping concerns

  • Package Lost

  • Package Damaged

  • Package Delayed

Payout Standard: Full refund of actual product amount paid.


Scenario 1: Package not delivered; no exceptions reported but no updates in tracking.

● Conditions for Reporting & Evaluation: 

   ○ Orders not received within 20 business days of shipment. 

   ○ If shipping status shows an exception, you may report immediately.

 

Scenario 2: Package marked as delivered, but consumer reports not received. 

● Report Deadline: Within 7 days of marked delivery date. 

● Required Document: 

   You must provide one of following supporting documents: 

   ○ Police report 

   ○ Security camera footage (e.g., doorbell camera) or photos 

   ○ Carrier-issued loss statement 

   ○ Written proof from a qualified third party

Note: If you have to repurchase the same product(s) at a higher price because the original package was lost or stolen, Jackery will provide a price adjustment for you in this situation.

Payout Standard: Fair compensation based on damage severity (up to the total paid amount in the order).

Report Deadline: Within 7 days of delivery.

Required Document: Clear photos showing damaged packaging and affected product(s).

Note: This item excludes pre-existing product issues or damage after delivery, and final payout decision is based on Seel's assessment team.

Scenario 1: Package delivered after significant delay (e.g., over 10 business days).

● Report Conditions: Shipments taking over 10 business days. 

● Payout Standard: $5 USD per order. 

● Report Deadline: You must submit a claim within 90 days of the purchase date. Seel's system will automatically verify the delay using tracking date.


Scenario 2: Package stuck in transit (exceeding expected delivery time)

● Report Conditions: 

    ○ The package is significantly delayed (e.g., carrier indicates it’s lost or stuck). 

    ○ Jackery's expected delivery window has passed.

● Payout Standard: 

    After you file a claim, Seel will either: 

    ○ Refund the order (if deemed lost). 

    ○ Reship the items (if preferred).

Note: Filing a delay claim does not conflict with future lost/damage claims. 

All payouts are subject to Seel’s final review and approval.

Claim Process

Alternative Claim Method

If the email link doesn't work, you can:

FAQ

1. Can I cancel my order's Worry-Free Delivery Purchase?

Yes. For orders that have not yet been shipped (i.e., no tracking number available), Jackery's customer service team can help you cancel the Worry-Free Delivery purchase for that Shopify order. 

To verify Worry-Free Delivery purchase details for an order, please search by order number within the Shopify system.

2. What if I didn't purchase the insurance?

Worry-Free Delivery is optional insurance that provides faster resolutions, but doesn't replace Jackery's commitment to your order satisfaction. 

For any lost or damaged packages where the customer did not purchase Worry-Free Delivery Insurance, Jackery remains responsible for resolution. 

In these cases, Jackery still fully supports you: 

1. Follow our standard operating procedure (SOP) for lost/damaged packages. 

2. Process claims or replacements according to our existing policies. 

3. Cover associated costs as we normally would.