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What You Get with This Insurance
What You Get with This Insurance
Peace of Mind
Peace of Mind
Seel will safeguard your order against lost packages, shipping damage, or delayed shipments.
Seel will safeguard your order against lost packages, shipping damage, or delayed shipments.
Faster Resolution
Faster Resolution
With a much faster and easier claims process, approved claims will be resolved within 3-4 business days.
With a much faster and easier claims process, approved claims will be resolved within 3-4 business days.
Worry-Free Delivery Insurance Benefits
Worry-Free Delivery Insurance Benefits
Available only when purchased with your order at checkout
Available only when purchased with your order at checkout
Compensation for Delay
Delay Compensation
$5 USD compensation per qualifying delayed order.
$5 USD compensation per qualifying delayed order.
Full Refund
Full Refund
Full refund of actual product amount paid for lost packages.
Full refund of actual product amount paid for lost packages.
Damage Compensation
Damage Compensation
Damage compensation based on severity, up to the total paid amount.
Damage compensation based on severity, up to the total paid amount.
Important Note:
Important Note:
Worry-Free Delivery Coverage
Worry-Free Delivery Coverage
Simple protection for shipping concerns
Simple protection for shipping concerns
Payout Standard: Full refund of actual product amount paid.
Payout Standard: Full refund of actual product amount paid.
Scenario 1: Package not delivered; no exceptions reported but no updates in tracking.
● Conditions for Reporting & Evaluation:
○ Orders not received within 20 business days of shipment.
○ If shipping status shows an exception, you may report immediately.
Scenario 1: Package not delivered; no exceptions reported but no updates in tracking.
● Conditions for Reporting & Evaluation:
○ Orders not received within 20 business days of shipment.
○ If shipping status shows an exception, you may report immediately.
Scenario 2: Package marked as delivered, but consumer reports not received.
● Report Deadline: Within 7 days of marked delivery date.
● Required Document:
You must provide one of following supporting documents:
○ Police report
○ Security camera footage (e.g., doorbell camera) or photos
○ Carrier-issued loss statement
○ Written proof from a qualified third party
Scenario 2: Package marked as delivered, but consumer reports not received.
● Report Deadline: Within 7 days of marked delivery date.
● Required Document:
You must provide one of following supporting documents:
○ Police report
○ Security camera footage (e.g., doorbell camera) or photos
○ Carrier-issued loss statement
○ Written proof from a qualified third party
Payout Standard: Fair compensation based on damage severity (up to the total paid amount in the order).
Payout Standard: Fair compensation based on damage severity (up to the total paid amount in the order).
Report Deadline: Within 7 days of delivery.
Report Deadline: Within 7 days of delivery.
Required Document: Clear photos showing damaged packaging and affected product(s).
Required Document: Clear photos showing damaged packaging and affected product(s).
Scenario 1: Package delivered after significant delay (e.g., over 10 business days).
● Report Conditions: Shipments taking over 10 business days.
● Payout Standard: $5 USD per order.
● Report Deadline: You must submit a claim within 90 days of the purchase date. Seel's system will automatically verify the delay using tracking date.
Scenario 1: Package delivered after significant delay (e.g., over 10 business days).
● Report Conditions: Shipments taking over 10 business days.
● Payout Standard: $5 USD per order.
● Report Deadline: You must submit a claim within 90 days of the purchase date. Seel's system will automatically verify the delay using tracking date.
Scenario 2: Package stuck in transit (exceeding expected delivery time)
● Report Conditions:
○ The package is significantly delayed (e.g., carrier indicates it’s lost or stuck).
○ Jackery's expected delivery window has passed.
● Payout Standard:
After you file a claim, Seel will either:
○ Refund the order (if deemed lost).
○ Reship the items (if preferred).
Scenario 2: Package stuck in transit (exceeding expected delivery time)
● Report Conditions:
○ The package is significantly delayed (e.g., carrier indicates it’s lost or stuck).
○ Jackery's expected delivery window has passed.
● Payout Standard:
After you file a claim, Seel will either:
○ Refund the order (if deemed lost).
○ Reship the items (if preferred).
All payouts are subject to Seel’s final review and approval.
All payouts are subject to Seel’s final review and approval.
Claim Process
Claim Process
Alternative Claim Method
Alternative Claim Method
