Jackery, Global Leading Brand | 7 Million+ Units Sold | Recognized by 200+ Media Globally

JACKERY.COM EXCLUSIVE BENEFIT

30-Day Price Match*
30-Day Price Match*
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If the price of the same product purchased from Jackery.com drops within 30 days of your order date, you may be eligible for a refund of the price difference.

100% Authentic Products*
100% Authentic Products*
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Shop with confidence — every product is genuine and sourced directly from Jackery or authorized partners. No fakes. No compromises.

Free Extended Warranty*
Free Extended Warranty*
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Enjoy up to 5 years of warranty coverage for free on all Jackery products (excluding selected accessories) ONLY at Jackery.com

Free & Fast Delivery*
Free & Fast Delivery*
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Free reliable shipping on all orders. Typically get it in 3-5 Days.

Deliveries may be delayed due to remote locations, public holidays, severe weather, or other unforeseen circumstances.

Delivery times may also be affected during periods of exceptionally high demand, such as major promotional events.

Best Seller

Off-Grid Living, Fully Powered (1-10+ Days)

Keep Your Cabin Running with Power for Cooling, Cooking, Lighting & More

Comfort-Powered Camping (1-3 Days)

Bring Reliable Power for Your Fridge, Fan, Lights, Devices & More

Road-Ready RV Power (1-2 Days)

Stay Powered for Cooking, Cooling, Entertainment & Everyday RV Essentials

New Power for New Adventures

Discover the Latest Jackery Solutions for Off-Grid Living, Camping & RV Travel

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Extra 5% Off for Seniors, Students, Military & Key Workers

Our Summer Thank You Offer — special savings for those who serve, study, and keep our communities going.
Click here to claim your offer
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Find The Right Fit This Summer — Use Our Guide.

Help Me Select

Jackery Stories from Real Users

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Sebastien Bouffard — The Engineer Who Chose Silence
Learn More
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Pat Collins — Getting the Ice Out of His Life
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John Bachman — Designing Power, Living with Flexibility
Learn More

Only at Jackery.com Ready for You.

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FAQ

Pre-Order
Discount
Shipment
After-Sale

  • What is the best portable generator for essential home backup power?

    Jackery Solar Generators are among the best portable solar-powered generators for essential home backup power. The Jackery Solar Generator HomePower 3600 Plus, for example, features a large battery capacity that can power most critical household appliances when the grid fails.

  • What size generator do I need to live off-grid?

    The size of an off-grid solar generator depends on daily energy usage. Generally, a 3,000-5,000-watt generator is sufficient to run basic off-grid appliances. Essential off-grid living typically requires a mid- to high-capacity Jackery Solar Generator capable of powering appliances, lighting, and devices for extended periods. Off-grid living requires reliable power storage, solar panels, water systems, refrigeration, lighting, communication devices, and backup solutions. A Jackery Solar Generator can support essential electricity needs even in remote off-grid locations.

  • What size generator do I need for camping?

    The right size of solar-powered generator for camping depends on what you plan to power. Smaller Jackery Solar Generators handle lights and devices, while higher-capacity camping generators support cooking gear, fridges, and other equipment. Along with basic camping gear, many campers bring a Jackery Solar Generator to power lights, phones, cooking appliances, coolers, and essential electronics without relying on campsite electricity.

  • I want to buy a portable power station for my refrigerator, TV, air conditioner, and other appliances, but I’m not sure which model to choose. What should I do?

    If you haven't purchased a power station yet, visit our Solar Generator product pages for recommended power station and solar panel combinations. If you already own a power station, you can choose compatible solar panels based on the recommendations provided. We’ve made it easy to find the right solution for your needs. Explore our Help Me Choose tool or browse our Product Buying Guides for personalized recommendations and detailed product information.
    1. Help Me Select
    https://www.jackery.com/pages/how-to-choose
    2. Product Buying Guide
    https://www.jackery.com/blogs/buying-advice/tagged/product-guide

  • What cables and connectors do I need for my Jackery Solar Generator setup?

    The cables and connectors you need depend on your Jackery Portable Power Station model, solar panel model, and charging method. Jackery Solar Generator bundles include the necessary cables for basic setup, while additional accessories such as DC Extension Cables, Solar Panel Connectors, DC7909/DC8020 adapters, or car charging cables may be required for specific configurations. Always check your product specifications and user manual to ensure compatibility and build the right solar power setup. https://www.jackery.com/blogs/buying-advice/jackery-cable-complete-guide-different-connectors-explained

    For a detailed guide on Jackery cables, connectors, and how to choose the right accessories for your setup, check out our Jackery Cable Complete Guide: Different Connectors Explained.

  • What is a transfer switch and do I need one for my Jackery Whole-Home Backup Kit?

    A transfer switch connects your Jackery Portable Power Station with your home's electrical panel, allowing you to safely power selected essential circuits during a power outage without manually plugging in appliances. It helps create a more convenient whole-home backup solution by switching your power source from the grid to battery backup when needed. Jackery offers compatible transfer switch solutions for select Jackery Solar Generators, including models designed to support essential home circuits such as refrigerators, lights, and outlets. https://www.jackery.com/blogs/knowledge/transfer-switch-for-whole-home-backup-kit

    For a complete guide on how Jackery Transfer Switch works, compatibility, installation, and how to build your whole-home backup system, check out our Transfer Switch for Whole-Home Backup Kit Guide.

  • How do I install and uninstall the Jackery Smart Transfer Switch?

    The Jackery Smart Transfer Switch (STS) connects your Jackery Solar Generator with your home electrical system to automatically switch between grid power and backup power during outages. Installation requires connecting the STS to your electrical panel, power station, and home circuits. For safety and proper setup, installation should be completed by a certified electrician or a qualified professional.

    If you need to remove the Smart Transfer Switch, make sure the power station and breakers are turned off before disconnecting the cables and electrical connections. Always follow the installation guide and safety instructions before installing or uninstalling the system.

    For a step-by-step guide on Smart Transfer Switch installation, removal, compatibility, and setup tips, check out our How to Install and Uninstall Smart Transfer Switch Guide. https://www.jackery.com/blogs/buying-advice/how-to-install-and-uninstall-smart-transfer-switch

  • How can I see what’s included with each product?

    Simply visit the product detail page and check the What's in the Box section to view all included accessories and package contents.

  • Is Jackery Home Power 3600 Plus compatible with all the Jackery Solar Panels?

    The charging port of the Home Power 3600 Plus has dimensions of 8020, making it compatible with all the solar panels we currently have on sale. If you have older versions of solar panels with capacities of 60W/100W/200W, you will need to use a 7909-to-8082 adapter.

  • Can I use this power station with medical devices, life-support equipment, business-critical systems, or other essential equipment?

    For safety reasons, Jackery portable power stations are not recommended for use with medical devices, life-support equipment, data servers, or other applications where a power interruption could result in personal injury, loss of life, or significant property damage.

    We do not recommend using this product to power equipment such as:

    Medical devices or any equipment related to life support or personal safety.

    Critical public infrastructure or public service equipment.

    Business-critical equipment, including data servers and other systems that require uninterrupted power.

    Any other equipment where a power interruption could lead to serious safety risks or significant property damage.

    Although Jackery products are designed to provide reliable power, interruptions may occur due to battery depletion, overload protection, environmental conditions, or other unexpected factors. For this reason, we do not recommend using the product for life-critical, safety-critical, or mission-critical applications.

    In addition, individuals with an implanted cardiac pacemaker or other implanted medical devices are advised not to use this product, as stated in our safety instructions.

    For your safety, we do not recommend using Jackery products for any of the applications listed above.

  • How do I use extra discount codes like Senior Discount?

    If your order meets the required order threshold, simply enter your discount code at checkout to receive additional savings. If you need help with the purchase process? Check out our guide: https://www.jackery.com/pages/how-to-buy

  • Can I use multiple discount codes on the same order?

    No. Only one discount code can be applied per order. If you have multiple discount codes available, we recommend using the one that offers the greatest savings.

  • Are there any restrictions on discount code usage?

    Yes. Please review the terms and conditions of each discount code before use. The applicable rules are typically stated on the promotion page or in the email where the code was provided.

    Please note that refurbished products cannot be used with any stackable discount codes. All other products are eligible for stackable discount codes.

    If a discount code cannot be applied at checkout, please verify whether the product is excluded from additional promotions or whether the discount code has specific eligibility requirements.

  • What is the Senior Discount?

    Verified seniors aged 60 and above are eligible to enjoy an additional 5% stackable discount on top of existing offers.

    This is our way of honoring and appreciating seniors for their lifelong contributions, experience, and continued engagement with their families and communities. Simply verify your age to unlock your savings and enjoy extra value on every eligible purchase.

  • Who is eligible for the Senior Discount?

    The Senior Discount is available to individuals who are aged 60 and above and can successfully complete age verification.

    Once verified, eligible seniors can enjoy an additional 5% stackable discount on top of existing offers across eligible products.

  • What is the Key Worker Discount?

    The Key Worker Discount is a special appreciation program designed for individuals who serve and support communities in essential roles.

    Eligible key workers include teachers, healthcare professionals, military personnel, first responders, social workers, and government employees. Once verified, they can enjoy an additional 5% stackable discount on top of existing offers.

    This program is our way of recognizing their continued dedication, service, and contribution to society, and providing extra value on eligible purchases.

  • Who is eligible for the Key Worker Discount?

    The Key Worker Discount is available to verified individuals working in essential public service and community support roles, including:

    1. Teachers
    2. Healthcare workers (e.g., doctors, nurses, medical staff)
    3. Military personnel
    4. First responders (e.g., firefighters, police, EMTs)
    5. Social workers
    6. Government employees

    Eligible users must complete verification to receive an additional 5% stackable discount on top of existing offers.

  • Who is eligible for the Student Discount?

    The Student Discount is available to individuals who are currently enrolled in a recognized educational institution, including high schools, colleges, and universities.

    To qualify, students must be able to verify their active student status through the required verification process. Once confirmed, they can enjoy an additional 5% stackable discount on top of existing offers.

  • What is the Student Discount?

    The Student Discount is a special offer for verified students, allowing them to enjoy an additional 5% stackable discount on top of existing promotions.

    It’s designed to support students in their academic journey by making products more affordable. After completing a simple verification process, eligible students can apply the discount to qualifying purchases and enjoy extra savings.

  • When will my order be shipped and delivered?

    Under normal circumstances, if the product is in stock, orders are typically processed and shipped within 1–2 business days. Once shipped, delivery usually takes 3–5 business days, depending on the carrier and destination.

  • How are products typically shipped?

    Orders containing multiple items may arrive in separate packages.
    Since portable power stations are classified as special shipping items, they are typically shipped separately. For Solar Generator bundles, the power station and solar panel(s) may be delivered independently.

  • How can I set up backup solar power for my home?

    To set up solar recharging, use a charging cable to connect the Jackery HomePower 3600 Plus, Jackery HomePower 3000, or Jackery Explorer 5000 Plus power stations to the Jackery SolarSaga 500X or Jackery SolarSaga 200 solar panels. Once the power station is fully charged, connect the household appliances you want to operate to the output ports.

    For a more seamless backup power experience, the Jackery Explorer 5000 Plus supports integration with the Jackery Smart Transfer Switch, allowing you to connect the power station to your home's electrical panel. This ensures an uninterrupted power supply to critical household appliances such as Wi-Fi routers, lights, and CPAP machines during outages. The HomePower 3000 and Explorer 5000 Plus can also be paired with the Jackery Manual Transfer Switch for manual switching. Refer to the detailed installation and uninstall guides. We recommend having a licensed, professional electrician set up the Jackery Smart Transfer Switch.

  • How to charge a generator battery at home?

    You can charge a Jackery Portable Power Station at home by plugging it into a standard wall outlet, allowing simple and fast recharging without additional equipment.

  • Is connecting a solar panel to a power station complicated?

    Not at all. Connecting your solar panel is quick and easy. For step-by-step instructions, please refer to our guide:
    https://www.jackery.com/blogs/knowledge/comprehensive-guide-to-clean-solar-panels
    If you need additional assistance, contact us anytime at: hello@jackery.com

  • How to power a CPAP while camping?

    Jackery Solar Generators can safely power CPAP machines during camping trips. With solar recharging during the day, you can recharge the power station and run CPAP devices overnight without fuel, noise, or campground hookups.

  • How to use a solar generator for camping?

    Using a Jackery Solar Generator for camping is simple. You can connect solar panels to recharge during the day, store energy in the battery, and power your camping appliances whenever needed.

  • How long is the warranty if I buy a Jackery power stations?

    Warranty periods vary by model, with many current products offering a standard 3-year warranty and a free extended warranty of 2 additional years.

    Products purchased through our official website are eligible for a free 1-year or 2-year extended warranty, depending on the model. No additional action is required—the extended warranty is automatically included with your order.

    Jackery most recent power stations (including HomePower 3600 Plus, Explorer 5000 Plus, HomePower 3000, Explorer 2000 Plus, Explorer 2000 v2, Explorer 1000 v2, Explorer 600 v2, and more) come with a 3-year manufacturer warranty, and it provides free extended warranty of 2 additional years.

    Some legacy models, such as the Explorer 500 series, include a 2-year manufacturer warranty with a free 1-year extended warranty. Please refer to the warranty information displayed on each product page for the exact coverage and extension terms applicable to your model.

  • How does Jackery handle after-sales issues?

    If you experience any issues with your product or have any questions during use, please reach out to us via email or phone, and our support team will be happy to assist you.

  • Why did my Jackery turn off while I was still charging my device?

    This is likely due to the Energy Saving Mode.
    If enabled (switch to the right): The unit will automatically shut down all outputs after 6 hours if the power consumption remains below 25W for AC or 2W for USB/DC ports.
    To disable: Slide the switch to the left if you need to power low-wattage devices (like a single LED light or a small fan) for long periods without interruption.

  • Can I return my purchase?

    Jackery offers a return and exchange service for orders placed on our official website. If you need to return a product after receiving it, please contact our customer service at hello@jackery.com first.

  • Need more help?

    Our support team is always here for you.
    Call & SMS: +1-888-502-2236 (US & Canada)
    Hours: Monday–Friday, 9:00 AM–5:00 PM PDT

Terms & Condition

  1. “Lowest Price Guarantee” means if you find a lower price on the same item during Prime Day or within 30 days after your purchase, you may request a Prime Match and we will refund the difference.
  2. “100% Authentic Products” means every item is genuine and sourced directly from brands or authorized partners. No fakes. No compromises.
  3. “Free Extended Warranty” means for all Jackery products (excluding certain accessories), we offer a warranty of up to 5 years.
  4. “Free & Fast Delivery” means free delivery on all orders, with fast delivery in 3–5 working days.
  5. “Installment Plans” means you can spread the cost with ease through convenient installment plans offered by Affirm, Klarna and PayPal, allowing flexible payments to suit your budget.
  6. “Lifetime Support” means you can enjoy peace of mind with our Lifetime Support. Whether you have questions, need assistance, or require troubleshooting, our dedicated team is here to help you every step of the way, for as long as you own the product.
  7. If you have any questions about the above activities, feel free to contact our customer service at hello@jackery.com.
  8. Jackery reserves the right to make the final interpretation of this event. In cases of malicious activities such as subscription fraud, order fraud, or identity errors, Jackery may modify or revoke the terms, cancel transactions, and recover any associated losses.
  9. Participants must comply with all applicable laws and regulations.