Shipping Area
We currently offer free delivery to the contiguous US excluding Hawaii, Alaska, Puerto Rico, and U.S. Virgin Islands.
Shipping Fee & Time
Please note that we temporarily do not support a specific delivery date.
Shipping Carrier
We use FedEx as our carrier for order delivery. No signature is required during dispatch. If you can not receive the package or need any other help in terms of delivery, please contact FedEx: 1-800-463-3339.
Shiping Address
Please note addresses containing P.O. Box/APO/FPO/DPO are not acceptable for delivery.
Shipping Information
Once the order has been shipped, we'll send you an order confirmation email including order details and the tracking number.
Please note that if your order includes more than one item, it will be shipped out in different packages and may not arrive on the same day. It usually takes 5-7 days for you to receive your order. However, please contact us via email at hello@jackery.com if you have not received it within this timeframe. We'll be happy to help.
Order Cancellation & Changes
Once an order has been fulfilled by our warehouse, we cannot make any changes to the order. Any cancellation requests for unfulfilled orders are not guaranteed. If after a cancellation request was made and your order was delivered, you can inform the driver that you wish to reject the delivery so that it will be returned back to our warehouse or contact us to request pre-paid return labels to ship the item(s) back to us. Once we have received your return package(s) at our warehouse, your refund will be processed in 2-4 business days back to your original payment method on file. Please contact us via email hello@jackery.com if you have any further inquiries.
Lost or Stolen Items
1. View order details and verify the shipping address entered while placing the order was correct
2. Check the tracking information on the carrier's website (Fedex) to see if there are any pictures of the delivery. If the tracking page does have the delivery picture, try looking for the package in that area
3. Check with your neighbors as sometimes shipments may be delivered to the wrong address
4. Contact FedEx and check if there is more information about the location of the package, if they confirm it was delivered to the correct address, please file a case number (not a claim number) for a missing delivery
5. Contact your local law enforcement and file a police report on the missing items
6. Once you have the case number and a police report, please Jackery customer service so we can assist you to the best of our ability.
Support
If you have any queries, please contact us via email hello@jackery.com or phone 1-888-502-2236 (Monday - Friday , 9AM - 5PM, PST)
