Shipping Policy

Shipping Fee & Time
Free shipping for all orders of $50.00 USD or more in the contiguous U.S. Currently, we only ship orders to the USA.

Products shipped via free shipping service are normally delivered within 3-5 business days after placing the order. You have the options to choose faster shipping if you pay additional cost.

Shipping Orders
Orders will be shipped within 3-5 business days after processing payment. The estimated delivery date may be delayed due to some unexpected events. Order(s) of various products may be delivered in separate shipments. All purchases through Jackery.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon tender of the item to the carrier.

Order Cancellation
We accept order cancellation before the product is shipped or produced. If the order is canceled you will get full refund. We cannot cancel the order if the product is already shipped out.

Delivery Address
A correct and complete delivery address is essential. Currently, we only ship orders to the USA (The states of Hawaii and Alaska are excluded due to the inability of our shipping couriers).

Once your order has been prepared for shipment or has shipped, we are unable to change the shipping address. If a package is returned to us due to an incorrect or incomplete address provided by you (the customer), we will contact you immediately for a correction, and the package will be re-shipped at an additional shipping fee. You must include a daytime telephone number for all orders.

Shipping Couriers & Status
Order(s) will be shipped by Jackery at USA. When you place an order on Jackery.com website, you will receive a shipping information email automatically from Jackery. Please check your email address. If you haven't found the email, please check your spam box and add Jackery to your contact list.