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A transfer switch connects a compatible power station to selected home circuits through the electrical panel, so you can supply backup power to designated loads during an outage. Whether you need one depends on your product model, the circuits you want to support, local electrical requirements, and the installation plan. A transfer switch is not a guarantee of whole-home or uninterrupted power; always confirm compatibility and use a qualified installer. Please read the transfer switch guide for more information: https://www.jackery.com/blogs/knowledge/transfer-switch-for-whole-home-backup-kit

The Smart Transfer Switch connects compatible Jackery equipment to your home electrical system. Because installation and removal involve the electrical panel and home circuits, they should be completed by a licensed electrician or other qualified professional. Before any work begins, follow the model-specific installation guide and safety instructions, and ensure the relevant power sources and breakers are handled as directed by the guide. Please read the installation guide for more information: https://www.jackery.com/blogs/buying-advice/how-to-install-and-uninstall-smart-transfer-switch

To set up solar recharging, use a charging cable to connect the Jackery HomePower 3600 Plus, Jackery HomePower 3000, or Jackery Explorer 5000 Plus power stations to the Jackery SolarSaga 500X or Jackery SolarSaga 200 solar panels. Once the power station is fully charged, connect the household appliances you want to operate to the output ports.
For a more seamless backup power experience, the Jackery Explorer 5000 Plus supports integration with the Jackery Smart Transfer Switch, allowing you to connect the power station to your home's electrical panel. This ensures an uninterrupted power supply to critical household appliances such as Wi-Fi routers, lights, and CPAP machines during outages. The HomePower 3000 and Explorer 5000 Plus can also be paired with the Jackery Manual Transfer Switch for manual switching. Refer to the detailed installation and uninstall guides. We recommend having a licensed, professional electrician set up the Jackery Smart Transfer Switch.

You can charge a compatible Jackery portable power station from a standard wall outlet using the supplied or approved AC charging equipment. Check the exact product manual for the supported input, charging method, environmental conditions, and charging time for your model.

Using a Jackery Solar Generator for camping is simple. You can connect solar panels to recharge during the day, store energy in the battery, and power your camping appliances whenever needed.

Warranty periods vary by model, with many current products offering a standard 3-year warranty and a free extended warranty of 2 additional years.
Products purchased through our official website are eligible for a free 1-year or 2-year extended warranty, depending on the model. No additional action is required—the extended warranty is automatically included with your order.
Jackery most recent power stations (including HomePower 3600 Plus, Explorer 5000 Plus, HomePower 3000, Explorer 2000 Plus, Explorer 2000 v2, Explorer 1000 v2, Explorer 600 v2, and more) come with a 3-year manufacturer warranty, and it provides free extended warranty of 2 additional years.
Some legacy models, such as the Explorer 500 series, include a 2-year manufacturer warranty with a free 1-year extended warranty. Please refer to the warranty information displayed on each product page for the exact coverage and extension terms applicable to your model.

The required cable or adapter depends on the exact power-station model, solar-panel model, charging method, and connection port. Solar Generator bundles include the cables listed for basic setup, but some configurations may require a DC Extension Cable, Solar Panel Connector, adapter, or car charging cable. Always check the exact product specifications and user manual before ordering an accessory. Please read the cable complete guide for more information：https://www.jackery.com/blogs/buying-advice/jackery-cable-complete-guide-different-connectors-explained

No. Jackery portable power stations are not recommended for medical devices, life-support equipment, data servers, critical public infrastructure, or other applications where a power interruption could cause injury, loss of life, or significant property damage. Battery depletion, overload protection, environmental conditions, and other factors can interrupt output. If you use an implanted cardiac pacemaker or another implanted medical device, follow the product safety instructions and consult the appropriate healthcare professional.

If your order meets the required order threshold, simply enter your discount code at checkout to receive additional savings. If you need help with the purchase process? Check out our guide: https://www.jackery.com/pages/how-to-buy

No. Only one discount code can be applied per order. If you have multiple discount codes available, we recommend using the one that offers the greatest savings.

Yes. Please review the terms and conditions of each discount code before use. The applicable rules are typically stated on the promotion page or in the email where the code was provided.
Please note that refurbished products cannot be used with any stackable discount codes. All other products are eligible for stackable discount codes.
If a discount code cannot be applied at checkout, please verify whether the product is excluded from additional promotions or whether the discount code has specific eligibility requirements.

Verified seniors aged 60 and above are eligible to enjoy an additional 5% stackable discount on top of existing offers.
This is our way of honoring and appreciating seniors for their lifelong contributions, experience, and continued engagement with their families and communities. Simply verify your age to unlock your savings and enjoy extra value on every eligible purchase.

The Senior Discount is available to individuals who are aged 60 and above and can successfully complete age verification.
Once verified, eligible seniors can enjoy an additional 5% stackable discount on top of existing offers across eligible products.

The Key Worker Discount is a special appreciation program designed for individuals who serve and support communities in essential roles.
Eligible key workers include teachers, healthcare professionals, military personnel, first responders, social workers, and government employees. Once verified, they can enjoy an additional 5% stackable discount on top of existing offers.
This program is our way of recognizing their continued dedication, service, and contribution to society, and providing extra value on eligible purchases.

The Key Worker Discount is available to verified individuals working in essential public service and community support roles, including:
1. Teachers
2. Healthcare workers (e.g., doctors, nurses, medical staff)
3. Military personnel
4. First responders (e.g., firefighters, police, EMTs)
5. Social workers
6. Government employees
Eligible users must complete verification to receive an additional 5% stackable discount on top of existing offers.

The Student Discount is available to individuals who are currently enrolled in a recognized educational institution, including high schools, colleges, and universities.
To qualify, students must be able to verify their active student status through the required verification process. Once confirmed, they can enjoy an additional 5% stackable discount on top of existing offers.

The Student Discount is a special offer for verified students, allowing them to enjoy an additional 5% stackable discount on top of existing promotions.
It’s designed to support students in their academic journey by making products more affordable. After completing a simple verification process, eligible students can apply the discount to qualifying purchases and enjoy extra savings.

First, make sure the code is entered exactly as issued, is still valid, and applies to the items in your cart. Only one code can be used per order. If you forgot to use a code or could not apply a valid code at checkout, email hello@jackery.com with your order number and the code. Support will review the request under the coupon terms; not every request can be accommodated.

Under normal circumstances, if the product is in stock, orders are typically processed and shipped within 1–2 business days. Once shipped, delivery usually takes 3–5 business days, depending on the carrier and destination.

When your package is ready to ship, Jackery will email the tracking number. You can also look up a shipped order using Jackery’s Track My Order page. If you cannot find the tracking email, check your spam folder and then contact support with your order number. Please track your order at:https://support.jackery.com/order-tracking/search

Items in the same order may ship in separate packages and may not arrive on the same day. Portable power stations and solar panels are commonly shipped separately, including in Solar Generator bundles. Please check all tracking numbers associated with your order before reporting a missing item.

The US site currently offers free delivery to the contiguous United States. Hawaii, Alaska, Puerto Rico, and the U.S. Virgin Islands are excluded. P.O. Box, APO, FPO, and DPO addresses are not accepted for delivery. Use a complete street address in an eligible delivery area.

No. Expedited shipping is not available because generators containing lithium-ion batteries must be transported by ground rather than by air. Please use the delivery estimate in your order confirmation and carrier tracking information.

Please make sure your full shipping address is correct before checkout. Once an order has been placed, the shipping address cannot be changed. Delivery-date changes or carrier holds cannot be guaranteed. If the order has already shipped, check the carrier options shown in the tracking information.

Contact support as soon as possible with your order number, a description of the issue, and clear photos or videos when available. Do not start an unauthorized return. Support will review the order and arrange the appropriate next step. For verified defects, delayed shipping, or damaged packages, Jackery covers the applicable return shipping cost under its policy. Please email hello@jackery.com with your order number and supporting evidence.

An order can be canceled before it ships, and a successfully canceled order receives a full refund. If the item has already shipped, it may not be possible to cancel immediately; contact support for return and refund assistance after you receive it. Please contact hello@jackery.com with your order number as soon as possible.

Not at all. Connecting your solar panel is quick and easy. For step-by-step instructions, please refer to our guide:
https://www.jackery.com/blogs/knowledge/comprehensive-guide-to-clean-solar-panels
If you need additional assistance, contact us anytime at: hello@jackery.com

If you experience any issues with your product or have any questions during use, please reach out to us via email or phone, and our support team will be happy to assist you.

Jackery offers a return and exchange service for orders placed on our official website. If you need to return a product after receiving it, please contact our customer service at hello@jackery.com first.

Email hello@jackery.com with your order details and reason for return before shipping anything. Once the request is processed, Jackery will provide a Return Merchandise Authorization (RMA) number and return instructions. Do not send an item without starting the return process; packages without the required RMA information may not be accepted.

Jackery covers return shipping for a verified defective product, delayed shipping, or a damaged package. For other return reasons, return shipping and handling fees are deducted from the refund amount. After Jackery receives the returned item, the refund is processed within 10 business days to the original payment method. Your bank or card issuer may need additional time to post the credit; for credit cards, allow an additional 7–10 business days.

Under normal use, warranty coverage typically includes defects in materials or workmanship, qualifying battery-capacity loss during the warranty period, and failures of key components such as the battery management system or inverter. It does not typically cover accidental damage, water exposure, use of non-original or non-certified accessories, unauthorized disassembly or repair, or normal wear and tear. Final coverage depends on the applicable product terms and technical review.

For safety, do not disassemble the product, bypass protections, or use non-certified accessories. Follow the troubleshooting guidance for your exact model and stop using the product if it is visibly damaged or you suspect an unsafe condition. If the issue continues, contact support with your order number or proof of purchase, product serial number, and clear photos or videos showing the issue.

Please contact hello@jackery.com with your order number or proof of purchase, product serial number, and photos or videos showing the defect. Support will review the case and, if eligible, arrange repair, replacement, or return. Jackery covers shipping for verified defective products sent in for repair, replacement, or return. A replacement may be refurbished but will be functionally equivalent to the original product.

Jackery offers out-of-warranty service options; availability, cost, and repairability are assessed case by case. For an approved return or replacement, follow the RMA instructions. Pack the item securely in the original packaging and shipping box whenever possible, include all parts and accessories, use one return label for each package, write the RMA number on the return shipping label rather than on the product box, and do not reuse a label.

Our support team is always here for you.
Call & SMS: +1-888-502-2236 (US & Canada)
Hours: Monday–Friday, 9:00 AM–5:00 PM PDT